Frequently Asked Questions

Begin by selecting your preferred style, arrangement size, and delivery date. Inspiration notes can be added during checkout to share colors, preferences, or the occasion. Each arrangement is thoughtfully designed using the freshest seasonal blooms and interpreted through Nairobi Soleil's signature artistic style.

Yes. Color palettes, favorite flowers, and design preferences are always welcome. Every effort is made to honor your requests, though substitutions may be necessary based on seasonal availability and flower quality to ensure the final arrangement reflects the highest standard of design.

Custom arrangements are available in four signature collections:

• The Curated: $150
• The Atelier: $225
• The Soleil: $350
• The Maison: $550

Each collection is thoughtfully designed using the freshest seasonal blooms and Nairobi Soleil's signature artistic style. For larger installations or fully bespoke floral experiences, connect to discuss your vision and receive a personalized quote.

Yes. Every arrangement is designed in one of Nairobi Soleil's signature vessels and arrives ready to display. Subscription arrangements include vessel rotation with future deliveries, while one-time arrangements are yours to keep.

Select your preferred floral style, arrangement size, delivery frequency, and first delivery date during checkout. After your subscription request is submitted, it will be reviewed, and a personalized subscription proposal will be sent within 24 hours. Once approved and payment is received, your subscription will be confirmed and scheduled. Every delivery is designed according to your selected floral style and arrangement size while featuring seasonal blooms that naturally change throughout the year.

Each subscription includes a floral arrangement based on your selected style and arrangement size, scheduled delivery, and a vase with your first delivery. For future deliveries, the vase is exchanged for a newly designed arrangement, so there is no need to purchase a new vase each time. While flower varieties change throughout the seasons, each arrangement remains consistent with your selected design style.

After your subscription request is submitted, you'll receive a personalized subscription proposal and a secure payment link within 24 hours. Payment is required before your first scheduled delivery. After your first delivery, a payment link will be sent before each upcoming scheduled delivery.

Subscriptions may be paused or canceled with at least 72 hours' notice before the next scheduled delivery. Requests received within 72 hours of a scheduled delivery may not be accommodated, as flowers may already be ordered and arrangements may be in preparation. There are no long-term contracts or cancellation fees.

Yes. Delivery dates, delivery frequency, and arrangement preferences can be updated with advance notice, subject to scheduling availability. Connect before your next scheduled delivery to request any changes.

Deliveries may be skipped with at least 72 hours' notice before the next scheduled delivery. Your subscription will automatically continue with the following scheduled delivery unless additional changes are requested. If you need to pause your subscription for a longer period, simply connect to discuss the best option.

We service a wide range of events including corporate gatherings, cocktail parties, bridal showers, baby showers, milestone celebrations, product launches, and branded experiences. Each event is custom-tailored to your vision and venue.

Our Floral Bouquet Bar is an interactive, hands-on experience where guests create their own seasonal bouquets with guidance from our floral artists. Perfect for bridal showers, corporate events, birthday parties, and team-building experiences.

We recommend booking event services at least 2-4 weeks in advance. For large-scale events, weddings, or peak seasons, we encourage booking 4-8 weeks ahead to ensure availability and adequate planning time.

Yes, full setup and styling is included with our event services. We arrive prior to your event to install and style all arrangements. Breakdown service is available upon request for an additional fee.

A signed proposal and event deposit are required to secure your date. Event deposits are non-refundable and typically range from 25-50% of the total estimate, depending on event size and complexity.

Yes. A non-refundable reservation deposit is required to secure your preferred event date.

• Floral Bouquet Bar: $250 reservation deposit
• Floral Workshop Experience: $500 reservation deposit

Reservation deposits are applied toward the final event balance. Remaining balances are due 7 days before the scheduled event date.

Final event balances are due 7 days prior to the scheduled event date to allow for floral sourcing, preparation, and design coordination.

You may choose to pay in full at the time of booking, or reserve your date with a deposit and pay the remaining balance before your event.

Nairobi Soleil specializes in bespoke personal wedding flowers designed for the wedding party. Offerings include bridal bouquets, bridesmaid bouquets, boutonnieres, corsages, flower girl florals, and other custom personal floral pieces. Services are intentionally limited to personal wedding florals and do not include ceremony or reception floral design, installations, or event décor.

Every bridal arrangement begins with a consultation where you'll have the opportunity to share your wedding vision, color palette, floral preferences, inspiration, attire, and any other details you'd like incorporated into your flowers. The consultation is a collaborative design process focused on creating bespoke arrangements that complement your wedding style. Following the consultation, you'll receive a personalized proposal within 24 hours outlining your custom floral design and pricing. Once approved and payment is received, your order will be confirmed and scheduled.

Bridal flowers should ideally be reserved 4 to 6 weeks before your wedding date. Earlier inquiries are encouraged during peak wedding season to help ensure availability and allow time for the consultation and design process.

Orders may be cancelled with at least 72 hours notice for a full refund. Cancellations within 72 hours of the scheduled delivery will incur a 50% charge. Custom arrangements and event services require a non-refundable deposit upon booking.

Due to the perishable nature of our products, we cannot accept returns. However, if you are unsatisfied with your arrangement, please contact us within 24 hours of delivery, and we will work to resolve the issue. Custom floral designs are non-refundable once work has begun.

We take great care in creating and delivering your arrangements. If your order arrives damaged, please contact us within 24 hours with photos. We will arrange for a replacement or credit based on the circumstances.

Event and wedding deposits are non-refundable as they secure your date and allow us to reserve inventory and staff. If you reschedule your event with sufficient notice, we may apply your deposit to a future date.

We're here to help! Reach us by email at nairobisoleil.arrangements@gmail.com or by phone at 703-725-9036. For immediate assistance with an order, please include your order number in your communication.