Frequently Asked Questions

After selecting your style and size, you can add customization notes during checkout. For more intricate custom requests, we recommend booking a consultation. Our artists will interpret your vision using seasonal, premium blooms to create a one-of-a-kind arrangement.

Yes, you may note preferences in your order. While we honor requests when possible, our artist-driven approach means each arrangement is uniquely designed using the freshest seasonal blooms available. This ensures the highest quality and most beautiful results.

Custom arrangements start at $150 and range based on size and complexity. Our sizes include Refined ($150-$200), Signature ($200-$300), Grand ($300-$500), and Couture Statement ($500+). Delivery is included within our standard service area.

Arrangements arrive ready to display in our signature vessels. Vase rental is included with your arrangement—we rotate vases with each delivery for subscriptions and retrieve them periodically for one-time orders.

Floral subscriptions provide ongoing, artist-driven arrangements delivered on a recurring basis. Choose your frequency—weekly, biweekly, or monthly—and enjoy fresh, thoughtfully designed florals that bring beauty and atmosphere to your space.

Every subscription includes delivery, vase rotation, and premium stems selected for longevity. Each arrangement is uniquely designed using seasonal blooms and artist-driven interpretation—no two deliveries are alike.

Recurring payments are processed 3 days before each scheduled delivery. This advance billing ensures smooth order processing and allows us to source the freshest blooms for your arrangement.

Subscriptions can be paused or cancelled with at least 72 hours advance notice before your next scheduled delivery. Contact us via email or phone, and we'll process your request promptly. No long-term commitments required.

Yes, we accommodate schedule changes when possible. Please provide at least 7 days notice for frequency or delivery day changes. Contact us with your request, and we'll do our best to accommodate your preferences.

You may skip deliveries with at least 72 hours notice. Skipped deliveries will not be charged. Contact us before your billing date to arrange a skip or vacation hold.

We service a wide range of events including corporate gatherings, cocktail parties, bridal showers, baby showers, milestone celebrations, product launches, and branded experiences. Each event is custom-tailored to your vision and venue.

Our Floral Bouquet Bar is an interactive, hands-on experience where guests create their own seasonal bouquets with guidance from our floral artists. Perfect for bridal showers, corporate events, birthday parties, and team-building experiences.

We recommend booking event services at least 2-4 weeks in advance. For large-scale events, weddings, or peak seasons, we encourage booking 4-8 weeks ahead to ensure availability and adequate planning time.

Yes, full setup and styling is included with our event services. We arrive prior to your event to install and style all arrangements. Breakdown service is available upon request for an additional fee.

A signed proposal and event deposit are required to secure your date. Event deposits are non-refundable and typically range from 25-50% of the total estimate, depending on event size and complexity.

Yes. A non-refundable reservation deposit is required to secure your preferred event date.

• Floral Bouquet Bar: $250 reservation deposit
• Floral Workshop Experience: $500 reservation deposit

Reservation deposits are applied toward the final event balance. Remaining balances are due 7 days before the scheduled event date.

Final event balances are due 7 days prior to the scheduled event date to allow for floral sourcing, preparation, and design coordination.

You may choose to pay in full at the time of booking, or reserve your date with a deposit and pay the remaining balance before your event.

Yes, we create bespoke wedding florals including bridal bouquets, ceremony arrangements, reception centerpieces, boutonnieres, corsages, and installation designs. Each wedding is thoughtfully designed to reflect your personal style and wedding vision.

We recommend booking your wedding florist 6-12 months in advance, especially for spring and fall wedding seasons. This allows ample time for consultations, design planning, and securing your date.

We begin with a complimentary consultation to discuss your vision, style, and budget. From there, we create a custom proposal tailored to your wedding. A signed contract and deposit secure your date and allow us to begin detailed planning.

Yes, full delivery, setup, and styling is included with all wedding packages. Our team handles installation at your venue and ensures every arrangement is perfectly placed before your ceremony.

Our wedding floral minimum starts at $1,500, though final pricing depends on your specific needs, guest count, and design complexity. We will provide a detailed proposal after your consultation.

Orders may be cancelled with at least 72 hours notice for a full refund. Cancellations within 72 hours of the scheduled delivery will incur a 50% charge. Custom arrangements and event services require a non-refundable deposit upon booking.

Due to the perishable nature of our products, we cannot accept returns. However, if you are unsatisfied with your arrangement, please contact us within 24 hours of delivery, and we will work to resolve the issue. Custom floral designs are non-refundable once work has begun.

We take great care in creating and delivering your arrangements. If your order arrives damaged, please contact us within 24 hours with photos. We will arrange for a replacement or credit based on the circumstances.

Event and wedding deposits are non-refundable as they secure your date and allow us to reserve inventory and staff. If you reschedule your event with sufficient notice, we may apply your deposit to a future date.

We're here to help! Reach us by email at [email protected] or by phone at 703-725-9036. For immediate assistance with an order, please include your order number in your communication.